BT Hikes Cancellation Fees
Internet Service Provider BT has recently hiked the charges levied on customers who terminate their contract with the company without applying for the Migration Authorization Code (MAC). The increase in the cancellation fee has been substantial – from £18.11 to £25, applicable from 12 June 2009. A PC Pro reader from Edinburgh pointed out the information to the magazine about the hike.
The cease charge is applicable even to those customers who have completed the minimum contract period with BT. Anyone who wishes to terminate the internet service and does not follow the appropriate migration procedure or obtain a MAC, will have to pay the price. The only exception to the new terms and conditions of BT is a situation where a customer changes residence and the company is unable to provide its service to the new address. In that case, no additional cancellation fee will be charged. For information on broadband and on the services of ISP’s in your area, click on best broadband providers for a broadband comparison.
It is a well-known fact that internet service providers the world over use the strategy of cancellation fees to discourage customers from terminating their service, however, BT’s move has come under some criticism for being excessive. In response to this, BT’s spokesperson informed that the company had initiated this idea to make sure that the customers followed proper broadband migration procedures, and the fees charged covered the actual cost that the company incurred. According to the company, every time a customer changes service providers, a considerable sum is borne for the recovery of equipment and updating records.
